These terms and conditions set out the basis on which our man with van Marylebone service is provided. By making a booking, confirming a quotation, or allowing us to begin work, you agree to be bound by these terms. They are designed to create clarity around the booking process, payment obligations, cancellations, liability, waste handling, and the legal rules that apply to our services. If any part of these terms is unclear, the customer should review them carefully before confirming a service.

Our Man and Van Marylebone service is intended for lawful domestic and commercial transport tasks, including loading, unloading, carrying, delivery, and collection of goods. The service may also cover assistance with furniture movement, single-item transport, and light removals, depending on the quotation provided. All services are subject to availability, access conditions, traffic, parking, and the accuracy of the information supplied by the customer at the time of booking.

These terms apply to all bookings made for a man with van in Marylebone, whether arranged by phone, email, online enquiry, or any other communication method. The customer is responsible for ensuring that all details are correct and complete, including the nature of the items, the collection and delivery addresses, the number of workers required, and any special handling needs. We reserve the right to amend a quotation or refuse a service if the information supplied is incomplete, inaccurate, or materially different from the actual job requirements.

A booking is considered provisional until it has been reviewed and accepted by us. The booking process normally begins with a request for service details, followed by a quotation based on the information provided. The quotation may be estimated, fixed, or hourly, depending on the type of job and the level of certainty available at the time of pricing. A booking becomes confirmed only when the customer accepts the quotation and, where required, pays any deposit or pre-authorisation requested.

Customers must provide accurate information about the items to be moved, including quantity, weight, dimensions, and any fragile or valuable objects. If the service involves stairs, narrow access, long carries, restricted parking, or the need for additional team members, this must be declared in advance. Our Marylebone van service may be adjusted if the actual work differs from the original booking, and any additional labour, waiting time, or vehicle requirement may result in extra charges.

We may refuse, suspend, or cancel a booking if the circumstances create a safety risk, breach legal requirements, or make performance impractical. This includes but is not limited to unsafe access, hazardous materials, incorrectly described items, unpaid balances from previous work, or conduct that threatens our staff or vehicle. We also reserve the right to sub-contract all or part of the work to suitably qualified third parties where operationally necessary, while still remaining responsible for the overall administration of the service.

Payment terms will be set out in the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the work, although some services may require a deposit in advance or full payment before arrival. We accept the payment methods specified at the time of booking, and any bank charges, card fees, or transfer delays remain the customer’s responsibility unless stated otherwise. All quoted prices are based on the service details supplied and may change if the actual job varies from those details.

If the service is charged by the hour, time will normally be calculated from arrival at the agreed starting point until the job is completed, including loading, transport, waiting, and unloading time where applicable. Delays caused by the customer, including incomplete packing, missing keys, incorrect address details, access issues, or lack of readiness, may extend the chargeable period. Where a fixed price is agreed, it is based on the scope and assumptions stated in the quote; any significant change to the job may require a revised price before work continues.

Late or failed payments may result in recovery action, interest where permitted by law, and the recovery of reasonable administrative or legal costs. We may withhold delivery, retain goods temporarily where lawful, or suspend future services until outstanding sums are settled. The customer agrees not to withhold payment because of disputes unrelated to the completed service, although legitimate complaints should be raised promptly so that they can be assessed in good faith. Our van and man Marylebone pricing policy is intended to remain transparent, but final charges may reflect actual time, labour, and operational conditions.

Cancellations should be made as soon as possible. If the customer cancels after booking confirmation, cancellation charges may apply depending on the notice given and any costs already incurred, such as vehicle allocation, staff scheduling, permits, or materials prepared for the job. For same-day or short-notice cancellations, the full booked fee may be payable where we have already committed resources and cannot reasonably reassign them. Any deposit paid may be non-refundable to the extent that it covers genuine administrative or lost scheduling costs.

We may cancel or reschedule a service due to circumstances outside our control, including severe traffic disruption, adverse weather, mechanical failure, staff illness, legal restrictions, or events that make performance unsafe or impossible. In such cases, we will seek to offer an alternative time or date where reasonably practicable. Our liability for cancellation by us is limited to the refund of sums paid for the cancelled portion of the service, unless otherwise required by law. We will not be responsible for indirect losses arising from a cancellation or rescheduling decision made for safety or operational reasons.

The customer must ensure that the goods being transported are properly packed, protected, and ready for handling unless packing has been expressly included in the service. Fragile items should be safeguarded by suitable wrapping, and the customer should remove or secure loose components before collection. The man and van Marylebone team may refuse to carry items that are inadequately packed, likely to cause damage, or unsuitable for transport in the vehicle provided.

Liability is limited to losses directly caused by our negligence or breach of contract, and only to the extent permitted by law. We will exercise reasonable care and skill in providing the service, but we are not liable for pre-existing damage, poor packing by the customer, hidden defects, wear and tear, or damage caused by items that are inherently fragile, unstable, or incorrectly secured. Where we are responsible for loss or damage, our liability will generally be capped at the lower of the value of the affected item or the total fee paid for the specific job, unless a higher limit is required by mandatory law.

We are not liable for loss of profit, loss of opportunity, business interruption, emotional distress, or any indirect or consequential losses arising from the service. The customer should ensure that adequate insurance is in place for high-value goods, antiques, artworks, electronics, or items of sentimental value. Any claim for damage or loss must be reported as soon as reasonably possible and, in any event, within a reasonable time after the event occurred. Failure to report promptly may affect the ability to investigate or resolve the claim fairly. Our Marylebone man with van operations are carried out with reasonable care, but liability cannot be unlimited in a transport environment where access and packaging are often outside our control.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. These terms do not affect your statutory rights as a consumer where applicable. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. The customer agrees that any dispute about the service will first be raised through a reasonable complaints process before formal proceedings are considered.

Waste and disposal services are only provided where agreed in advance and must comply with all applicable UK waste regulations. The customer must disclose the nature of any waste, rubbish, unwanted furniture, electricals, packaging, or other materials before the booking is confirmed. We will not knowingly collect, transport, or dispose of hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, or any other regulated material unless we are specifically authorised and legally permitted to do so. The customer remains responsible for classifying materials correctly and for ensuring that anything handed over for disposal is lawful to move.

If waste removal is included in the service, the customer authorises us to transport the agreed materials to an appropriate licensed facility or transfer station, or to a lawful reuse/recycling route where suitable. We may refuse any item that presents a safety, contamination, or compliance risk. The customer must not place prohibited waste in the vehicle without prior approval. Any breach of waste law, including the misdescription of waste or the transfer of controlled materials without disclosure, may lead to immediate termination of the service and possible reporting to the relevant authority. A Marylebone man and van service must never be used to bypass waste duty-of-care obligations.

Where the customer provides items for disposal, they confirm that they have the right to dispose of them and that no third-party rights are infringed. We are not responsible for checking ownership beyond reasonable practical steps unless expressly agreed. Items left for disposal may be treated as waste and may not be recoverable once transferred to a licensed site or handed over for lawful processing. Customers should remove documents, devices, keys, and personal data from items before disposal, as we do not accept liability for information remaining on discarded property.

The customer must provide safe access, suitable parking arrangements where possible, and accurate instructions for collection and delivery. If parking restrictions, entry controls, lift outages, or other access limitations affect the job, the customer must inform us beforehand. Additional waiting time, congestion-related delay, or the need to carry items further than anticipated may incur further charges. The service team may stop work if access conditions become unsafe or if the customer fails to provide the agreed support necessary to complete the job efficiently and lawfully.

The customer is responsible for ensuring that nobody is endangered by the goods being handled and that pets, children, or bystanders are kept clear of moving operations. If the customer or their representative asks us to carry out work in a manner that we reasonably believe is unsafe, unlawful, or likely to cause damage, we may refuse to proceed. Any instruction to the contrary is at the customer’s own risk and does not override our duty to operate safely. This applies equally to a man with van Marylebone booking involving household moves, business collections, or mixed-load transport.

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. No waiver of any term shall be effective unless made in writing. The failure to enforce any right at any time shall not be treated as a waiver of that right on any future occasion.

We may update these terms from time to time to reflect changes in law, insurance requirements, operational practice, or payment methods. The version in force at the time of booking will normally apply to that booking unless a change is required by law. Customers are encouraged to review the terms before confirming each new service, especially where the work involves valuable items, time-sensitive transport, or disposal elements. By proceeding with a booking, the customer confirms that they have read, understood, and accepted the applicable terms.

For the avoidance of doubt, all references to the man and van service in Marylebone and related wording such as Man With Van Marylebone, Man and Van Marylebone, and Marylebone man with van refer to the same service category, described by the quotation and the scope agreed for the individual job. Any special conditions agreed in writing alongside the booking confirmation will take precedence over these general terms to the extent of any inconsistency. The remaining terms will continue to apply to the fullest extent permitted by law.